Reflect on potential sources of assistance and resistance to the proposed solution is associated with which problem-solving step?

• A. Define the Problem
• B. Generate Alternatives
• C. Evaluate and Select Solution
• D. Develop an Implementation Plan

Answer: (D)

The main idea being tested is how to plan a solution for actual use, including anticipating who can help and who might resist. When you develop an implementation plan, you map out how the solution will be put into practice, which naturally involves identifying sources of support and potential resistance and figuring out how to engage people, secure resources, and manage change. This step focuses on turning a chosen approach into concrete actions, with attention to communication, training, sponsorship, and risk mitigation so the solution can be adopted smoothly.

This differs from the other phases: defining the problem is about clarifying what you’re trying to solve, generating alternatives is about brainstorming different ways to address it, and evaluating and selecting a solution is about judging options against criteria to pick the best. The implementation planning phase is the one that explicitly connects the solution to people, processes, and realities of where and how it will be used.